Grievance Redressal
In accordance with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, any reader of OnlineKeralaNews.com residing in India may submit a complaint regarding any news article, content, or other material published on our website.
OnlineKeralaNews.com is committed to providing accurate, fair, and responsible journalism. We value the feedback of our readers and take all complaints and grievances seriously. If you have any concern regarding our content, editorial policies, or conduct, please follow the grievance redressal procedure outlined below.
How to Register a Grievance
Step 1: Submit Your Complaint
Please send an email to grievance@onlinekeralanews.com with the subject line “Grievance”.
Your email should include:
Your full name
Contact details
A clear description of your grievance
The URL or title of the content in question (if applicable)
Any supporting documents or evidence relevant to your complaint
Step 2: Acknowledgement and Review
We will acknowledge receipt of your grievance within 24 hours. Your complaint will be assigned to our Grievance Officer for review and appropriate action.
The Grievance Officer will examine the matter and respond within 7 working days, with the aim of resolving the issue fairly and satisfactorily.
Step 3: Escalation of Grievance
If you are not satisfied with the response or resolution provided by the Grievance Officer, you may escalate the matter to the Editor-in-Chief by sending an email to editor@onlinekeralanews.com with the subject line “Grievance Escalation”.
Please include:
Details of your previous correspondence
The response received from the Grievance Officer
Reasons for your dissatisfaction
The Editor-in-Chief will review the matter and provide a response within 15 working days.
Our Commitment
OnlineKeralaNews.com is committed to maintaining the highest standards of journalism, transparency, and ethical conduct. We appreciate your cooperation and trust and will make every effort to address legitimate concerns promptly and fairly.
Grievance Officer
Name: Santhosh RD
Address:
1st Floor, Corporation Building
Maharani Complex 691001
Kerala, India
Mobile: +91 9447110334