Grievance
Grievance Redressal
As per the ‘Intermediary Guidelines and Digital Media Ethics Code – 2021’, any readers of onlinekeralanews.com those who reside in India can be lodged complaint related with the news or content to our grievance officer within no time
Onlinekeralanews.com is a news website that strives to provide accurate and fair news reporting to our readers. We value your feedback and suggestions, and we take your complaints and grievances seriously. If you have any issue or concern regarding our content, editorial policy, or conduct, please follow the steps below to register your grievance:
- Step 1: Write an email to grievance@onlinekeralanews.com with the subject line “Grievance”. Please mention your name, contact details, and the nature of your grievance. Please also attach any relevant evidence or documents to support your claim.
- Step 2: We will acknowledge your email within 24 hours and assign a grievance officer to handle your case. The grievance officer will contact you within 7 working days and try to resolve your issue amicably and satisfactorily.
- Step 3: If you are not satisfied with the response or resolution of the grievance officer, you can escalate your grievance to the editor-in-chief of onlinekeralanews.com by writing an email to editor@onlinekeralanews.com with the subject line “Grievance Escalation”. Please mention your previous correspondence with the grievance officer and the reason for your dissatisfaction. The editor-in-chief will review your case and respond to you within 15 working days.
Onlinekeralanews.com is committed to upholding the highest standards of journalism and ethics. We appreciate your cooperation and understanding in this matter. Thank you for your continued support and trust.
Grievance Officer
Name: Santhosh R D
Address:
1st floor ,Corporation building , Maharani Market , Kollam 691001
Mob: 9447110334
Mail: grievance@onlinekeralanews.com
